Front Office department in Hotel introduction and responsibilities

Front Office department in Hotel introduction

Front office department is the most visible segment of any hotel industry which is located at the entrance of any hotel situated within the high traffic lobby area it is also known as nerve centre of any hotel industry it is responsible for sale of hotel rooms and varieties of jobs it also deals with guest relations guest comfort guest conventions it plays a vital role of image building of hotel industry is the first and last point of contact for every guest does the role of front office is tourism receive allocate room to the guest and act is continuous source of information to the guest throughout their period of history

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• Deals with the room reservation request 
• preferred guest arrival and departure list
•  help them to complete registration formalities
•  deal with various inquiries and information of in house guest, out guest
• deals with mails and messages 
• deals with unusual and accidental events
• control guest room key

Front Office department is one of the major department of the hotel because it deals with the customer directly . it is also very essential department to increase the revenue of the hotel and it also ensures the profitability of the hotel .if the personal of the front office department is not good then the whole Hotel cannot grow up because front office department helps to grow Hotel revenue from different marketing strategies and techniques . they have all the information about guest staff around the hotel . the front office department should be always clean and should have a big space for work as it deals with the high traffic of the guest.